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Terms and conditions

14-day exchange

1. Hendy Car and Van Store offer to all retail customers (not Trade Sales) a 14-day vehicle exchange policy on the purchase of Your Goods. The 14 days commence from the Day on which delivery takes place and is inclusive of weekends and bank holidays. The 14-day vehicle exchange policy is in addition to, and does not affect, your statutory consumer rights. It should not be considered as an alternative to your short term right to reject a vehicle, due to a breach of your core rights at the point of purchase under your statutory consumer rights. To serve notice of your intention to invoke this exchange policy you must write to us at the address shown on the invoice or via email to carstoreguarentee@hendy-group.com


2. You are entitled to use the Vehicle to determine the nature, characteristics and functioning of the Vehicle.

You have a legal obligation to take reasonable care of the Vehicle while in your possession and we are entitled to charge you if we believe the value of the Vehicle has reduced as a result of excessive use by you or any damage caused to the Vehicle.

We will inspect the goods at the time of return and We reserve the right, entirely at our own discretion, to charge;

If the Vehicle has been driven for more than 250 miles since Delivery or Collection, a fee equal to £1.00 for each mile driven in excess of 250 miles and/or

If the value of the Vehicle has been reduced because it is not in the condition it was in at Delivery or Collection, our reasonable costs to repair the Vehicle so that it is in the condition it was in at Delivery or Collection.


For illustration purposes only: A vehicle driven 200 miles returned in the same condition as it was provided will incur no usage charge. A vehicle driven 260 miles returned in the same condition as it was provided would incur a usage charge of £60 (£50 plus £1 x 10 miles).


3. It will be the responsibility of the claimant to reclaim refunds due from the unexpired portion of any regulated insurance product shown on the vehicle sales invoice, or any supplementary invoice raised against the sale of the vehicle.


4. In all cases, the most recent Hendy Group vehicle sales invoice will be the document used to refer to this vehicle exchange policy.