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of Hendy Car & Van Store customers would recommend us to a friend

All Hendy Group retailers are now closed until further notice. Click here to read our frequently asked questions.

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FCA Statement

1. The Financial Conduct Authority (FCA) and the Office of Fair Trading (OFT)

The FCA is the independent watchdog that regulates financial services. The OFT is the Government body that regulates the Consumer Credit Act. We are required to show you this information to decide if our services are right for you.

2. Whose products do you offer?

We only offer products from a limited number of insurers for Guaranteed Asset Protection. You can ask us for a list of the insurers that we offer insurance from. We also offer selected products from a limited range of finance providers including:

 

3. What service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs or Guaranteed Asset Protection (GAP). We will also advise and make a recommendation for you for the following finance products:

 

 

We WILL NOT advise on or recommend to you a Personal Protection Insurance (PPI) products. If you feel you may have a need for this type of insurance, you should contact an Independent Financial Advisor (IFA).

4. What will you have to pay for this service?

There is no fee for advising or recommending Guaranteed Asset Protection or any credit agreement. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy. We may receive a payment or other benefit from the finance provider if you decide to enter into an agreement with them.

5. Who regulates us?

The Hendy Group, School Lane, Chandlers Ford Industrial Estate, Eastleigh, Hampshire, SO53 4DG is authorised and regulated by the FCA. Our FCA Register number is: 311625. Our permitted business is arranging non-investment insurance contracts and consumer hire and credit brokerage, with the right to cancass of trade premises for debtor-creditor-supplier agreements or consumer hire agreements. You can check this on the FCA's Register by visiting the FCA's website: www.fsa.gov.uk/register/ or by contacting the FCA by phone on: 0800 111 6768.

For finance and insurance related matters, the Financial Ombudsman Service (FOS) are the relevant ADR scheme providers. To find out more, click here.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:

In writing to: Mr Paul Hendy, The Hendy Group, School Lane, Chandlers Ford Industrial Estate, Eastleigh, Hampshire, SO53 4DG

By telephone: 023 8070 1700

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS).

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Non-compulsory general insurance products are covered by 90% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS. You can telephone the FSCS on: 0207 892 7300 or write them at: 7th Floor, Lloyds Chambers, 1 Portsoken Street, London, E1 8BN.