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The Car & Van Store Promise

The Hendy Car and Van Store was built to be all about you, our customers. We promise to provide you with the best choice of vehicles, the best prices and best customer service in the area. It's our goal to make peace of mind part of your buying process, as we have for the 160 years we've been trading.

The Car and Van Store is a no-pressure sales environment, where you can browse vehicles at your convenience and compare makes and models of similar size easily. You can test drive as many vehicles as you like. We want the vehicle you choose to be the right vehicle for you.

So if you need any assistance or advice, ask away. Our salespeople won't hassle you. And when you're looking at vehicles, remember that the prices you see are the prices you pay: we don't add any extra administration fees.

If you'd like to know what our customers think of us, we share our customer feedback score and reviews on our website.

We promise to do our very best.

The difference is clear

12-month RAC Approved Warranty
12-month RAC
Approved Warranty

Every used vehicle at Hendy Car and Van Store comes with a minimum 12-month warranty for complete peace of mind. This will either be the balance of the manufacturers' warranty, an RAC Approved Warranty covering a comprehensive list of parts*, or a combination of both. For customers looking for a longer period of cover, extended warranties are available to purchase on all vehicles.

*Please see terms and conditions for any exclusions.

RAC 82-point Approved Vehicle Preparation Standard
RAC 82-point
Approved Vehicle
Preparation Standard

Every used vehicle at Hendy Car and Van Store is subject to a stringent RAC Approved Preparation Standard. This includes obtaining a vehicle history report and checking its service history and MOT test details, along with a series of comprehensive checks and road tests carried out by our team of qualified engineers.

No Admin Fees
No Admin Fees

When you buy a used car or van from Hendy Car and Van Store you can rest assured that the price you see is the price you pay, as we don't hit our customers with any unwelcome charges for preparing paperwork, taking card payments or carrying out final vehicle handover preparations.

14-day No-quibble Money-back Guarantee
14-day No-quibble

When you buy a used vehicle from Hendy Car and Van Store, you can do so with total confidence, thanks to our unique 14-day money-back guarantee - allowing you to return the vehicle within 14-days (or 500-miles) if you are not completely satisfied with your purchase.

**Subject to terms and conditions.

*12-month RAC Warranty: This Plan is provided by The Warranty Group Services (Isle of Man) Limited (the Provider) Third Floor, St George's Court, Upper Church Street, Douglas IM1 1EE and administered by TWG Services Limited whose Head Office is at TWENTY, Kingston Road, Staines-Upon-Thames, Surrey, TW18 4LG. Full terms and conditions can be found here.

**14-day Money-back Guarantee:

  1. Hendy Car and Van Store offer to all retail customers (not Trade Sales) a 14-day money back policy on the purchase of Your Goods. The 14 days commence from the Day on which delivery takes place and is inclusive of weekends and bank holidays. The 14-day money back policy is in addition to and does not affect your statutory consumer rights. It should not be considered as an alternative to your short term right to reject a vehicle, due to a breach of your core rights at the point of purchase under your statutory consumer rights. To serve notice of your intention to invoke this cancellation you must write to us on the address shown on the invoice or via email to carstoreguarantee@hendy-group.com.
  2. There is a duty of care for you to return the Goods in a condition commensurate with that at the time of delivery. We will inspect the goods at the time of return and We reserve the right, entirely at Our own discretion, to charge You any amounts required to return the goods to their condition at the time of delivery.
  3. A usage charge will be applied relating to the mileage that the vehicle has been driven under your ownership, representing the increase in miles during the period between delivery of the vehicle to you and the subsequent return of the vehicle, as evidenced by the odometer at the time of return and the original mileage as documented at the point of delivery. The mileage charge will be;
    Miles Driven
    Usage Charge
    0-500 miles
    No charge
    Over 500 miles
    £50 plus £2 per each additional mile
    For illustration, a vehicle driven 450 miles will incur no usage charge. A vehicle driven 510 miles would incur a usage charge of £70 (£50 plus £2 x 10 miles).
  4. If we agree to recover the vehicle, we reserve the right entirely at our own discretion to charge a collection fee that will reflect our costs of collection from our closest place of business to your place of residence. These charges will also be subject to VAT.
  5. All documentation provided with the Goods at time of delivery must be returned at the same time as the Goods.
  6. If your vehicle is subject to an FCA/CCA regulated Finance Agreement it will be settled in full by the Hendy Group with the balance of funds paid directly to you.
  7. It will be the responsibility of the claimant to reclaim refunds due from the unexpired portion of any insurance regulated product shown on the vehicle sales invoice, or any supplementary invoice raised against the sale of the vehicle.
  8. In all cases, the most recent Hendy Group vehicle sales invoice will be the document used to refer to this money-back guarantee.