As you may appreciate, visiting our service department will look quite different to your previous service visits, and so we wanted to let you know what you can expect when you visit.
We hope that the below video gives you an insight into what you might expect to see in our service centres, however please see some of the key points of note below:
In the interests of the safety of our customers and colleagues, we are no longer offering collection and delivery services or lifts to an alternative destination. We will have a limited number of waiting appointments available in a safe environment.
On arrival, you will notice that there are several controls in place to protect the health and safety of everyone on site, and we would ask that these measures are observed and respected.
We are unable to accept cash payments at this time and would ask for all payments to be made by card. We understand finances might be tight, so we've lowered the threshold for our 0% APR service finance to £200. You can find more information about our Drive Now, Pay Later product here.
When making your appointment you will be allocated a specific time slot in which to drop off your vehicle, to ensure we can control the number of people on site. We will advise on collection time once work is completed and your vehicle will be fully sanitised before it's returned to you.
In terms of protecting you and your vehicle, we will always ensure that your vehicle is santised before you collect it. We are proud to have selected KleenAir Bio Steri-7 as our sanitisation product, more information about which can be found in the video below.
We have produced the following list of frequently asked questions, which may help you to prepare for your visit. If you have any further questions, please don't hesitate to get in touch with the team via live chat, or social media.
In order to reduce the risk to both our customers and our colleagues, we have taken the decision not to accept cash. This means that you can pay via debit or credit card, or using our Drive Now, Pay Later facility rather than needing to handle cash.
At this time, we are not currently offering collection and delivery. This is to ensure that the number of people moving between vehicles is minimised.
We are committed to ensuring the safety of our customers and colleagues, and will be ensuring that your vehicle is sanitised before you collect it. When working on your car, our colleagues will ensure that all touchpoints are sterilised using our chosen product KleenAir Bio Steri-7. You can find out more about why we have chosen this solution, and the benefits of this product here.
At this time, we are currently unable to offer a lift to an alternative destination when dropping off your vehicle, as this would require two people to be in a vehicle together, and therefore they would be unable to observe social distancing measures.
Hand sanitiser stations will be available for use by our customers as they enter the site.
We currently only have a very limited supply of courtesy vehicles, and as such these must be requested at the time of booking, and availability cannot be guaranteed. We are trying to minimise the risk to customers and colleagues by only making these available when absolutely essential.
All of our service centres will have a designated safe waiting area, that will allow customers to wait at least two metres apart from the next customer, and to safely observe social distancing. Please note that the number of waiting appointments at each location is limited in order to ensure that we can control the number of people on site at any one time.
In order to limit the number of people on site at any one time, we request that all customers drop their vehicle at site within an allocated time slot. This will help us to ensure that social distancing measures can be observed safely by all.
Your invoice and any accompanying documentation will be supplied to you electronically, in order to avoid the need for multiple people to handle your paperwork.