of Hendy Car & Van Store customers would recommend us to a friend
As things return to normal, we want to help keep our customers safe. On arrival, you will notice that there are several controls in place to protect the health and safety of everyone on site, including the introduction of clear signage, protective screens and hand sanitizing stations. We would ask that these measures are observed and respected.
Helping you keep a minimum 2-metre social distance
Using PPE, where appropriate, to help keep you safe
Sanitising vehicles after viewings and test drives
Offering online demonstrations and no-touch demonstrations
Offering no-touch, unaccompanied test-drives
Offering online service appointment booking
Supporting you with touch-free payment
In addition, we are pleased to be introducing a Click & Collect service. so that you can still buy a new vehicle without the need to visit a showroom. You can send a request on the link below and we will be in contact with you to discuss the next steps. We'll continue to monitor how things progress, and follow the latest recommended guidelines to help keep you safe.
Whilst we have social distancing measures in place, we would strongly advise making an appointment, as we look to limit the number of people in our showrooms at any one time. You can do this by calling us, completing a form on our website, or reaching out to us on live chat. If you do not wish to make an appointment, that is fine too, however there may be a short wait at the showroom if we are already helping customers.
Following Government advice you are not required to wear a face mask and gloves, however if you feel more comfortable wearing your own mask and gloves whilst in our showrooms, that is not a problem.
Yes, hand sanitiser stations can be found in all of our dealerships.
All display vehicles in our showrooms and on our forecourts will be locked however they can be unlocked for you to view upon request.
Unaccompanied test drives are available by pre-booked appointment only. Please note that you will be required to bring your driving licence, national insurance number and another proof of address to this appointment.
We are committed to ensuring the safety of our customers and colleagues and will be ensuring that all vehicles are sanitised before you look around and inside, as well as in-between any test drives.
In order to reduce the risk to both our customers and our colleagues, we have taken the decision not to accept cash. We can take payments via debit or credit card, Apple or Android Pay in our showrooms. For larger sums, we can arrange a BACs transfer with you, or you can take advantage of one of our finance packages to fund your purchase.