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COVID 19 CUSTOMER UPDATE

 

Further to the Government announcement on Monday January 4th, we can confirm that effective Tuesday 5th January, all of our showrooms will close to the public in an effort to limit the spread of COVID-19.

We are committed to ensuring you can remain on the road whether you're buying a vehicle or require servicing.

Whilst our showrooms may be closed at this time, our sales teams remain available to deal with your enquiries digitally and via the telephone. 

With online reservation for just £99, virtual appointments and video vehicle tours, as well as click and collect or home delivery options, your next vehicle purchase can still be a fantastic experience. Furthermore, you can be confident that our used cars and commercial vehicles are all backed by our 14 day moneyback guarantee*.

Those customers who need to visit our service departments can continue to do so, with the same COVID-19 safety measures that have been in place for many months now. You can still book appointments for servicing, MOT and repairs in the normal ways; via our website, live chat or telephone.

Here is a reminder of what is currently permitted:

 

What you CAN do What you CAN'T do
Browse our virtual showroom to find your next vehicle with online reservation for just £99.

Contact the sales team via phone and email, and arrange virtual appointments.

Click and collect your next car or van, or arrange home delivery.

Have confidence that all of our used cars and commercial vehicles are all backed by our 14 day moneyback guarantee*.

Book and attend your MOT, service or repair appointment as normal at our COVID-secure service centres and bodyshops.

Order and collect from our parts departments.
Visit our showrooms or forecourts.

Make face-to-face appointments with a member of our sales team.

Take a test drive. This includes unaccompanied test drives.

Extend your MOT. There is no extension planned - ensure that your vehicle has a valid MOT at all times.

 

Our teams have continued to work hard all year to deliver the great service that our customers have come to expect at Hendy, even if that means virtually or over the phone.

At this challenging time, I would like to thank you for your patience. We are very much open for business and look forward to helping you with your next vehicle purchase.

 

 

Frequently asked questions:

 

As of Tuesday 5th January, all of our showrooms are closed to the public. You can still browse our virtual showroom, reserve online and arrange click and collect or home delivery through our sales teams, who continue to work remotely via phone and email.

14-day Money-back Guarantee:
Hendy Group offer to all retail customers (not Trade Sales) a 14-day money back policy on the purchase of Your Goods. The 14 days commence from the Day on which delivery takes place and is inclusive of weekends and bank holidays. The 14-day money back policy is in addition to and does not affect your statutory consumer rights. It should not be considered as an alternative to your short term right to reject a vehicle, due to a breach of your core rights at the point of purchase under your statutory consumer rights. To serve notice of your intention to invoke this cancellation you must write to us on the address shown on the invoice or via email. There is a duty of care for you to return the Goods in a condition commensurate with that at the time of delivery. We will inspect the goods at the time of return and We reserve the right, entirely at Our own discretion, to charge You any amounts required to return the goods to their condition at the time of delivery. A usage charge will be applied relating to the mileage that the vehicle has been driven under your ownership, representing the increase in miles during the period between delivery of the vehicle to you and the subsequent return of the vehicle, as evidenced by the odometer at the time of return and the original mileage as documented at the point of delivery. The mileage charge will be; Miles Driven Usage Charge 0-500 miles No charge Over 500 miles £50 plus £2 per each additional mile For illustration, a vehicle driven 450 miles will incur no usage charge. A vehicle driven 510 miles would incur a usage charge of £70 (£50 plus £2 x 10 miles). If we agree to recover the vehicle, we reserve the right entirely at our own discretion to charge a collection fee that will reflect our costs of collection from our closest place of business to your place of residence. These charges will also be subject to VAT. All documentation provided with the Goods at time of delivery must be returned at the same time as the Goods. If your vehicle is subject to an FCA/CCA regulated Finance Agreement it will be settled in full by the Hendy Group with the balance of funds paid directly to you. It will be the responsibility of the claimant to reclaim refunds due from the unexpired portion of any insurance regulated product shown on the vehicle sales invoice, or any supplementary invoice raised against the sale of the vehicle. In all cases, the most recent Hendy Group vehicle sales invoice will be the document used to refer to this money-back guarantee.