of Hendy Car & Van Store customers would recommend us to a friend
We are delighted to confirm that effective Monday April 12th, all of our showrooms and forecourts will re-open to the public.
We have worked hard to ensure that our dealerships are safe for both customers and colleagues. Upon arrival you will see that we have clear signage and protective screens in place, as well as hand sanitiser available for use. Please ensure you wear a mask when you visit us.
We anticipate it's going to be busy, so we encourage you to book an appointment with a member of the team. It's easy to book yours - simply contact us via the website, phone, live chat or social media and we will arrange a time and date convenient to you.
Unaccompanied test drives are also available, allowing you the opportunity to try out the vehicle for yourself. We will always sanitise vehicles before and after test drives, too.
Don't forget you can still transact online if you wish, with online reservation for just £99, virtual appointments and video vehicle tours, as well as click and collect or home delivery options. Furthermore, you can be confident that our used cars and commercial vehicles are all backed by our 14 day moneyback guarantee*.
Those customers who need to visit our service departments and bodyshops can continue to do so, with the same COVID-19 safety measures that have been in place for many months now. You can still book appointments for servicing, MOT and repairs in the normal ways; via our website, live chat or telephone. Our parts centres are also open.
Our teams have continued to work hard all year to deliver the great service that our customers have come to expect at Hendy - we look forward to welcoming you back through our doors on the 12th.
Whether you're looking to purchase a new or used vehicle, you can make an appointment with us by contacting us via the website, phone, live chat or social media.
We are operating on an appointment-only basis to limit the number of people inside the showrooms.
Yes, we are offering unaccompanied test drives from April 12th.
You will need to provide proof of identity and your driving license in order to take an unaccompanied test drive. The vehicle will be sanitised before you get behind the wheel and again after you return.
Yes of course - we can still offer virtual appointments and video tours of the vehicle you are interested in, as well as arranging click and collect or home delivery options for you.
14-day Money-back Guarantee:
Hendy Group offer to all retail customers (not Trade Sales) a 14-day money back policy on the purchase of Your Goods. The 14 days commence from the Day on which delivery takes place and is inclusive of weekends and bank holidays. The 14-day money back policy is in addition to and does not affect your statutory consumer rights. It should not be considered as an alternative to your short term right to reject a vehicle, due to a breach of your core rights at the point of purchase under your statutory consumer rights. To serve notice of your intention to invoke this cancellation you must write to us on the address shown on the invoice or via email. There is a duty of care for you to return the Goods in a condition commensurate with that at the time of delivery. We will inspect the goods at the time of return and We reserve the right, entirely at Our own discretion, to charge You any amounts required to return the goods to their condition at the time of delivery. A usage charge will be applied relating to the mileage that the vehicle has been driven under your ownership, representing the increase in miles during the period between delivery of the vehicle to you and the subsequent return of the vehicle, as evidenced by the odometer at the time of return and the original mileage as documented at the point of delivery. The mileage charge will be; Miles Driven Usage Charge 0-500 miles No charge Over 500 miles £50 plus £2 per each additional mile For illustration, a vehicle driven 450 miles will incur no usage charge. A vehicle driven 510 miles would incur a usage charge of £70 (£50 plus £2 x 10 miles). If we agree to recover the vehicle, we reserve the right entirely at our own discretion to charge a collection fee that will reflect our costs of collection from our closest place of business to your place of residence. These charges will also be subject to VAT. All documentation provided with the Goods at time of delivery must be returned at the same time as the Goods. If your vehicle is subject to an FCA/CCA regulated Finance Agreement it will be settled in full by the Hendy Group with the balance of funds paid directly to you. It will be the responsibility of the claimant to reclaim refunds due from the unexpired portion of any insurance regulated product shown on the vehicle sales invoice, or any supplementary invoice raised against the sale of the vehicle. In all cases, the most recent Hendy Group vehicle sales invoice will be the document used to refer to this money-back guarantee.